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PRIVACY POLICY:
I do not share your personal information with any person or organization other than those required to process your payment, and ship your order. Period!
Preface:
I am very happy for you that you will soon WEAR EARRINGS AGAIN! My process truly does work and I am very excited to share it with you!
a. Your satisfaction (and your successful healing) is my number one priority. I want you to be happy with my products and services and want you to come back to shop at Maggie's again and again in the future. Please contact me if any problems arise regarding my products and services so that I have the opportunity to try to reach a satisfying solution for us both.
b. Most disappointments can be avoided when we know exactly what we can expect. I try very hard to describe everything about my jewelry to the best of my ability before you buy it, but it is impossible to foresee everyone's unique expectations. I therefore have developed the following policy to protect you (my customer) and me (the artist) against any unfair trade practices, and to help define what we each can expect from the other.
c. Niobium and Titanium do not look, feel, or bend the same way Gold and Silver jewelry does. However they are non-allergenic and made for you by a professional artist to the best of my ability. Rest assured that once you heal, you can then graduate to my prettier "Non-Healing Earrings" which you will surely be proud to wear.
d. Pictures show design details but can be deceiving regarding size and colors. Please review my Size and Color Charts before you place your order to avoid surprises. Be sure to measure both ears when ordering "made to fit" earrings as one may be a different size than the other ~ please email me if this is the case. Pictures of the backs of jewelry or from different angles are also available upon request, and I am always available through email to answer any questions you may have regarding my jewelry.
e. 99% of my earrings are custom created to order, by hand from wire, sheet metal and other components, they are not a retail item like those you can buy at Wal-mart. Once your order has been placed, my services you have hired me to perform condense (processing paper work, order and pay for parts and sub-contractor services, pay to ship components to me, cut wire from the spool or set gems according to your size and style specifications). Once I begin my work, my "paycheck" becomes non-refundable.
f. I don't sell jewelry that has been created for, or worn by others, nor can I receive a refund or exchange from my suppliers, sub-contractors, or the shippers for the materials I had to obtain to fill your order. I therefore do not provide free replacements or exchanges, except for those situations that are specifically expressed herein.
g. In order to provide the highest quality customer service and lowest prices for all, I have adopted the following policy so that I can clearly state my willing agreement to transact business with you. Once you have received the items that you have ordered, in perfect condition, and for the agreed upon price, further work orders are subject to additional charges.
Thank you in advance for your consideration of my time and costs involved in helping you to WEAR EARRINGS AGAIN.
GUARANTEE POLICY:
1. My "starter and sleeper earrings" have a money back guarantee to be NON-ALLERGENIC.
This guarantee applies only to earrings that are specifically labeled "starter and sleeper" or "healing" earrings, and refers only to the Non-allergenic property of them. This is the only money back guarantee/refund that I offer.
2. You must follow the care instructions that I give for healing. My process is pure and proven and you will heal if you are not adding or subtracting from the instruction that I give. You can learn more on my ACD Research Page about products and practices we must avoid coming into contact with our ears during the healing process, or simply put nothing on your ears that you would not put into your eyes, and you will achieve success.
Here is how it works: Purchase a pair of "starter & sleeper healing earrings" in one element; strictly follow my care instructions; and if you have not found progress within a week of receiving them, you may exchange them for an earring made in the other element. However, you pay all additional shipping and handling charges for returning and receiving earrings.
If you find that you cannot heal your piercings, or the Eczema (rash) on your ears with either element in place, I will refund your purchase price (not including shipping and handling charges), when you return the earrings to me with proof that it is the Titanium and Niobium that you are allergic to (and not something else that has contacted your ears). Proof is a copy of the results of a positive skin patch test that confirms that you are allergic to both Niobium and Titanium. Skin patch test results must disclose the facility which performed the testing.
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3. I am here to answer any questions you may have and to help you get through your healing period, by providing full follow up services to help you reach your goal to Wear Earrings Again. The cost of this service is included in the price of my jewelry. Please be sure to keep in contact with me during your healing period so that I can help keep you on track according to my healing procedure, and eligible for my allergy guarantee.
4. I insure that the earrings you receive will be exactly what I have published them to be. Occasionally a certain bead or component will be discontinued, and I will use a reasonable substitution instead. But if it is an important part of the design, I will contact you first to let you know what options you have before processing your order. If you do receive earrings that are not what you have ordered, please contact me immediately. You will receive your originally ordered items A.S.A.P., at no further charge.
5. I insure your jewelry against shipping damages. If you receive jewelry that has been damaged in the mail, please contact me immediately. You will receive your originally ordered items, undamaged A.S.A.P., at no further charge. This agreement is requested so that I can be assured that my jewelry is not damaged on purpose in order to exchange it for a different item.
6. I insure your jewelry against design faults or breakage under normal wear and tear for a minimum of 6 months. If a design fault is discovered or a breakage occurs please contact me immediately. I will repair the jewelry, or replace it with the same item minus the design fault, to the best of my ability free of additional charge. If you have lost or accidentally damaged the jewelry I additionally will repair or replace it if I am able, for an additional fee. I offer this service as a quality assurance for my jewelry.
7. Prices on some jewelry is subject to change. Items that I do not have in stock at the time, may only be available to me at a higher costs than when I last put the earrings up for sale on my online store pages. If you purchase a pair of earrings that I cannot make for you at the price that I have listed, I will contact you to see if you want the earrings at the higher price, or if you would like to change your order or be refunded before work begins. I ask you for this allowance in lieu of the impossible task of updating my online prices according to the ever changing costs of materials each and every day.
8. It takes time to heal. Complete healing can happen in as quickly as 3 days, or it can take many months. This usually is the result of how bad the condition is, and/or how old you are. Healing is a process which we can usually experience signs of progress within the first week. Please be sure that you are willing to put forth your best efforts before you hire me to put forth mine. I do not give refunds if you decide to give up before the process has been completed.
9. I tend to my jewelry orders on a first come first served basis, but I do give precedence to new customers ordering their first pair of starter earrings, so that they can get relief as soon as possible. First time customers ordering their first pair of starter earrings are usually processed within 24 hours. I currently ship through the United States Postal System, and ship every day that they are open for business.
9. For Non Healing Earrings, please allow up to 3 weeks to receive your (domestic) order. Once your jewelry order is at the top of my work list, it will take between 0 to 10 days to obtain all components I need, 1 to 7 days to create your jewelry, and 2 to 7 days for shipping. I ship 6 days a week, and according to your shipping choices that you have made during the check out process. Usually, your order will arrive to you within 2 weeks of your purchase, but feel free to contact me if concerns arise.
10. All Domestic Orders and International Express Orders are insured from being lost in the mail. If you have purchased one of these shipping options and your order has been lost in the mail through no fault of your own (confirmed by the shipping agency), I will replace the order for you at no additional charge at all. Economy International Shipping is not guaranteed against loss in the mail because it does not provide tracking or delivery confirmation. Additionally, Economy International Shipping does not provide return guarantees and occasionally items will be confiscated at the Customs Office in your country.
Therefore, I recommend that first time International customers purchase International Express Shipping. Once you have received a package with no problems, Economy International Shipping should not be a problem for future orders. If you purchase Economy International Shipping for your first order and it ends up getting lost or confiscated in the mail, you must purchase a trace-able and returnable option for shipping before I will attempt to replace the original order for you.
More information about shipping and handling is explained in detail on my Ordering & Shipping page. Please take the time to read and understand it, and email me with any questions before you place your order.
15. My policy for returning jewelry. If there is a problem, first contact me as soon as you can. No jewelry should be returned to me before I have been consulted about it. All jewelry that is returned to me must be packaged the same way I packaged it when I originally sent it to you (in a box, etc.). You must also obtain shipping insurance for the purchase price, and a shipping method that provides "Tracking" or "Delivery Confirmation", (regardless of if I am to reimburse you for these costs or not) please.
16. By placing an order with me, you are agreeing to all of my Terms Of Service as outline herein. No further Refund or Exchange guarantees are implied, and will not be honored without my expressed approval.
Thanks again for your consideration of my time and costs involved in creating custom jewelry for you. I am very happy for you that you will WEAR EARRINGS AGAIN! My process truly does work and I am very excited to share it with you!
-Maggie
ORDER ONLINE, BY MAIL, EMAIL OR PHONE.
PAY ONLINE, BY MAIL, OR BY PHONE.
See My ORDERING Page for Details.
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